Brewers Tales
Published 06/09/2008
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Published 06/09/2008
A change in life style.
When I first went into the business, the brewers dray would arrive at 8.00 am, unload, The Driver and his Mate would have a pint each and go on to the next pub for another pint at every stop. Drinking and driving came in, the Driver would have a soft drink and his Mate would have a pint. Health and Safety came in, the Driver and his Mate would both have soft drinks. Dieting and healthy living came in, neither the Driver or his Mate would have anything???
Pear Cider,
Some small brewers are selling Pear and Fruit Ciders, Pear Cider is great with Pimms, instead of lemonade and also with Cassis similar to Kier Royale, both are great Summer drinks and fun for a party.
Published 06/09/2008
My apologies for leaving this topic as the main feature, but it is essential to make as many people question what is going on and please pass it on to everyone that may appreciate it.
.
The Great Pub Co. Con or how to manipulate an industry.
Purely thoughts from a Bar Fly
First of all a group of City Whizz Kids get together, they decide to deal in property, but not just any property just pubs, there is no regulation the whole industry is fragmented, it is in fact wide open to manipulation.
The Monopolies and Mergers Commission have brought in the Beer Orders, no brewer can own more than a specific number of pubs, so a stack of pubs will be sold off at rock bottom prices, lots of land, buildings, tenants with leases and ties on supply. It’s a licence to print money.
They buy their tranches of pubs, they screw the suppliers for three months credit, put all their lessees on fourteen days direct debit, they have immediately generated stacks of cash, in fact millions before the first bill has to be paid. Banks think they are wonderful, being City Guys they know where to get the money to expand. They hoover up all the small Pub Co’s at good prices, this raises their estate value and impresses the banks.
How do they raise the rents without incurring a lot of legal come back, get their own and supportive surveyors to draw up a Valuation Paper under the Professional Institute banner hence this Valuation Paper is born chaired by one of the Pub Co’s Chief Surveyor with other Surveyors who are possibly dependent on Pub Co’s for business. To be fair to the Institute this would be the apparently obvious thing to do, it is very easy to baffle anyone who does not fully understand the vagaries of the pub tied industry that the direction taken by this committee was not the correct one. They would appear to have completely overlooked having a surveyor on the committee to represent lessees and tenants or anyone that had the foresight to realise the future implications for lessees and tenants. This document professionally legalizes rent increases on a basis of future trading or an alternative use, none are specifically definable or can be calculated, in most cases on the middle to lower end of the estates existing turnovers are ignored and a rough bricks and mortar valuation is used, totally over valuing the trading ability of the property and creating unsustainable rent levels. High turnover property is valued on trading ability, if the bricks and mortar valuation produces a lower notional value, this is why high turnover pubs are not having the same problems as the middle and lower end pubs, their rents are still high as part of the aim for high estate values.
By constantly pushing up rents this in turn revalues their whole estate, further impressing the banks and shareholders. At the same time they have been buying up all available good freehouses and depending on the turnover or the bricks and mortar valuation to achieve the highest rent and ultimate valuation.
(One major Pub Co bought a high turnover destination pub for just over one million pounds and set the rent at £75K, which was possible with a good operator, both lessees struggled, the second is in serious trouble, the property itself without the level of business would barely fetch £550K. The second pub bought for £465K with a turnover of £220K and given a rent of £34K, based on the bricks and mortar valuation, all three lessees have been in trouble, the first vanished overnight, the second sold it with unaudited accounts owing money everywhere, the current one is hoping to sell as soon as possible before his credit runs out, the turnover is just below or the same as the original at purchase six years ago, all were and are experienced operators.)
A newcomer to the industry took over a pub in
They have not released any pubs back into the open market as freehouses as the old brewers used to do to stabilize the freehouse market, in stead they have sold them on to other Pub Co’s at high prices because of the rental levels. This in turn creates a scarcity of freehouses and ensure that prices will always remain high, safeguarding their securitization against loans. Pubs are only released into the open market individually with covenants restricting any future use as a pub, they are for alternative use.
By virtue of this massive estate value and the cash flow creates the illusion of a very safe company, provided a recession does not come along.
Having created these massive estates of pubs, they put all their aspiring lessees through very rudimentary training, very few being capable of reaching the dizzy business heights to service the rent and tie combined, they last roughly eighteen months purely because of the problems disposing of an over rented lease, to be replaced by another aspiring naïve lessee. The rents are supposedly established for a competent operator at the greatest stretch of the imagination these newcomers will never achieve that status without a number of years of profitable trading.
Business agents could be construed as misrepresenting the pubs that they sell, since they are all aware of the competent operator standard relating to rent levels, they again hide behind Caveat Emptor.
They have various rescue packages which usually takes the form of cash with order which substantially improves the Pub Co’s cash flow and means the lessees future is strictly limited without a major cash injection, often very hard to do. Their other rescue packages are short term expedients, temporary rent reductions which are repayable on selling the lease. On assignment of the lease the out going lessee is responsible for any defaults by his successor, a kick over from the Privity of Contract banned in 1997, the option to get out of that is a payment of a percentage of the sale figure, usually £7K plus or the greater by percentage.
Having created these monster Pub Co’s far in excess of the Beer Orders requirements, since they do not brew beer they can legally own these vast amounts of pubs. They now have a dominant position in the market and effectively exert control over various organisations, professional bodies and endless suppliers, they can now dictate the market, they have a cavalier disregard for their lessees who are failing constantly and losing their hard earned money and being made bankrupt, evicted and homeless or just might manage to sell their lease to another sucker. They decline at all times to disclose the failure rate and how many lessees are totally disenchanted with their trading conditions, their Web Sites promise everything and give very little apart from an ability to extract cash at every opportunity.
The whole thing is a brilliant con in achieving this power and sadly this power is being abused. The rents are unsustainable the tie and lack of discounts makes lessees uncompetitive, even if the tie was removed it would not make the bulk of these pubs viable because of the rent levels, which have been pushed to the crazy heights to raise the estate values to raise more money. The myth that leases could be sold at a profit, which the Pub Co’s have always pushed, applies to high volume pubs up to a point, but all the others the high rental levels are making them uneconomic and extremely difficult to sell even with minimal value, certainly not the expectations promoted to newcomers to the industry, which these Pub Co’s feed off.
The levels quoted for the average value of their pubs is far in excess of normal freehouse valuations, since normal freehouses are based on turnover figures and not inflated rental values. In fact in my opinion the true values are up to 50% less than quoted, which puts these companies into negative equity, which would be fine as long as the market is expanding, but since it is falling as well as property values, the cash flow is dropping, pubs are boarded up and even more people are failing since banks are very reluctant to loan money to overstretched lessees. It raises the spectre of a very inflated bubble about to burst with the recession biting. Very few companies are in a position to take over these mega companies especially with unsustainable rents that are not linked to turnover and profitability, the key source of their income is stretched to the extreme and falling. They cannot sell pubs back into the open market as individual premises because the true valuation of their estates would be exposed, something has to give. The suppliers across the board have been sucked in by these companies to provide them with up to three months credit with minimum of profit on their products, they in turn are owed thousands of pounds and cannot afford to let them collapse, in a number of cases it could create a domino effect with disastrous consequences, similar to the early sixties in the building industry with a number of large companies using the same tactics.
Sadly all the other pub owning companies have followed suit in rent levels following this seriously flawed Institute document, which is in mine and a number of others opinion the key to all the lessees problems. It was set up by people with a vested interest in raising all the values of rent and freeholds across the industry with no concern for the tenants, it may have been unintentional initially but when the enormity of it’s effect was understood, it has been utilized without any consideration of business viability to achieve the maximum value by very aggressive companies to the maximum effect. The result is expendable, ill trained lessees, the Licensed Trade Charity is inundated with hardship cases of new and vastly experienced, long term licensees who are being evicted from their pubs and homes by the avaricious greed of these companies.
If they had not been so greedy, they could have had sustainable rents linked to existing turnovers, which may not have given them the massive capital growth, they could have given up to £100.00 a barrel incentive based discounts on beers etc at today’s values and 28 days credit. Which would have made virtually all their pubs viable, their tenants would have remained longer, the administration costs and lack of continuity of these changes would be vastly reduced. They could have sold all their failing pubs back into the open market individually, which would keep the freehouse market active, they could have had a condition that they had first option to buy these pubs back at current values if successful, they could have agreed to supply all beers at say up to £120.00 a barrel, which would have given them an enormous discount coming back for no work at all. Their natural growth would not have been so rapid, but their assets would have been well consolidated and they would not have failing lessees and public opinion against them.
It would be nice to put the clock back, but this cannot happen and a lot of blood letting will occur. Licensees are not an expendable commodity, but an essential commodity in this operation. The major Pub Co's and a lot of small ones could be between a "Rock and a Hard Place", I just hope that they have the sense to realise by having expendable lessees, tenants that they are killing their money makers, vacant pubs do not make money, they cost money.
Published 16/08/2008
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We are not anti Pub Co's just the ones that are abusing naive and honest people, giving them inadequate training to meet the criteria of a competent operator and the extreme, unsustainable rents and trading conditions, which good operators are struggling to meet and a vast number are failing fast. Buying a pub used to be a career for life, not until your money runs out.
The Great Pub Co Which Hunt
Which Pub Co's are like the "Weakest Link", Anne Robinson gets paid a fortune, one person gets a pittance, the rest leave with nothing???
Which Pub Co's training is totally inadequate to meet the rental criteria set by Surveyors who have never run a pub???
Which Pub Co's are certain members of the upper management grabbing what they can get and leaving???
Which Pub Co's rents have been raised to impossible levels, far beyond a normal licensees ability to make a profit???
Which Pub Co's estates have been totally over valued by raising rents and they are now in or very close to negative equity???
Which Pub Co's have borrowed the most money???
Which Pub Co's directors have taken the most money out of the company???
Which Pub Co's have totally abused the use of the Tie???
Which Pub Co has the greatest amount of pub changes in a year???
Which Pub Co has the most cash with order Pubs???
Which Pub Co has the most abandoned pubs???
Which Pub Co has the most closed Pubs???
Published 16/07/2008
One of my major mistakes in life was to buy a West Country Pub, trying to explain to my wife why we were about to give up our beautiful house and the boredom of a nine to five job, to live beside a raging torrent of a river on Exmoor, in initially a very dirty pub with very primitive facilities, took a lot of imagination and I am still regularly reminded about whenever I view a pub for sale these days.
In a moment of mental weakness and swayed by the fact that I had successfully advised two landlords on upgrading their hostelries, I agreed to buy The Rockford Inn at Brendon beside the East Lyn River on Exmoor.
Having viewed dozens of pubs in the most dreadful states and isolated positions, all reputed to be doing the most incredible business, or if not had the most impressive potential, as described by the Agents. The incredible business that was, in some cases would appear to have been during the War, I am not sure which War. My concerns were with up to date business not pre history.
The Rockford Inn was or is situated on the main access to the
The owner at the time was a larger than life Character, who had made a fortune out of the Canvey Island Flood Disaster, he spent a lot of the money in the more suspect Clubs in London and beat a retreat to Exmoor when various people started enquiring about his welfare. This and other information was given to us by the Regional Crime Squad who were continually enquiring about his activities.
2.
I had arranged to meet the outgoing Landlord for some instruction and general information on the running of the pub, which is customary and fairly essential if one has never owned a pub before.
Having left our house in Newton Abbot in plenty of time for the arranged meeting, the weather was foul and I had a dreadful head cold. I took the wrong turning and realised I was heading for Barnstaple, as I approached Barnstaple a Police Car appeared behind me and I duly drove at what I thought was the correct speed limit of forty miles per hour and found myself being stopped for exceeding the thirty mile per hour limit. I tried to explain to the Policeman that I thought it was a forty mile per hour limit, but he was feeling decidedly scratchy and gave me a ticket. Great start to the day.
Driving from Barnstaple to Rockford a black Daimler Limousine passed me with a vaguely familiar face, going in the opposite direction, I discovered to my horror later, that I was right, it was familiar, the about to be, outgoing Landlord. Arriving at
My heart sank for a second time that day and I had that horrible feeling that my Wife and I were about to go on a very rapid learning curve.
My potential new neighbour informed me, whilst I waited hoping that the latest information of the rapidly departed was incorrect, that he was in fact notorious for disappearing at a moments notice and responsible for some fairly outrageous activities when he was in residence.
The licensing laws were non existent in his book and wild parties were thrown at any time of the day or night. His party piece was to stand behind the bar (in its' old position) wearing pyjama trousers and attempting to throw empty Champagne bottles through the front door across the road into the river, regardless of anyone coming along the road, this I found hard to believe, but was confirmed many times later. There were some large dents around the door frame and traces of broken glass beside the river.
His other trick was to have people staying, get them to give a hand behind the bar and then vanish for a day or two, causing fairly serious concern for normal people, the more abnormal, which there seemed to be a lot of thought it a great joke.
Tom Chester my neighbour, told me that two elderly ladies booked in for a fortnight, were duly introduced to the bar, thought it great fun, my Predecessor said he was just going shopping in Barnstaple and would they keep an eye on things and disappeared. He sent a cable from
3.
Changeover Day was a chaotic blur, fortunately we used Stock takers and an Inventory was made by the Agents and fortunately for us recorded by our Solicitors.
The departing Landlord vanished as soon as the cheque for the Stock was handed over, taking only whatever he could pack into the Daimler Limousine (an incongruous car for
The pub took a week of solid cleaning by every able bodied being we could talk into helping us. Most of the equipment did not work or required major repairs and when eventually made to work was totally unsuitable for the sort of business we were operating.
The Stock that I had inherited, consisted of the most impressive array of Liqueurs and Brandies, the beers were mainly out of date. There were numerous bottles of
The weather at the moment of our arrival proceeded to change from blue skies to black and deposit torrential rain for the next six weeks, my wife is not a fan of continuous rain and living in the bottom of a waterlogged valley with no view of the sun at any time during this period, which can only be described as highly stressed and emotional gave her serious doubts as to whether she had married a total lunatic.
We made the serious error of opening that evening, to be greeted by every freeloader of the district and the immediate locals, who viewed us in total disbelief, either they or us had just arrived from Outer Space.
Our attempts at cleaning and fumigating began to have very little effect, a pervading smell of sheep, cigarettes and beer became a very recognisable odour as the evening wore on. The majority were farm workers who very rarely changed clothes or boots before going to the pub.
My first serious problem was the pricing, all the prices were marked and it appeared straightforward, we stick to the established prices and don't change anything to avoid upsetting the locals initially. After the first drink on the house, the next drink was to be paid for, the barrage of complaints about the prices was non stop, my predecessor had been working on
Closing time arrived, much to my relief, and the struggle began to remove the customers, they had never left the pub at closing time in its two hundred year history. I had been grilled by the Police to keep law abiding hours and told that dire consequences would result if I succumbed to after hours drinking. They obviously knew more about the place than I did and viewed me as another lamb for the
The next day after a very sleepless night, we cleaned and scrubbed and I worked my way through the prices trying to remember the relative figures quoted in the bar the previous night and reach a happy profitable medium.
The following day a couple of walkers came in and we sold them some over generous Ploughman's Lunches feverishly watching to ensure they were happy and had good value. A large car pulled into the car park and a little Irishman came in and bought a Guinness, he asked if I was the new Landlord and I replied that I was. He then proceeded to tell me that he owned most of the working equipment, furnishings and oddments in the kitchen and bar and wanted to take them there and then, my first reaction was to give them to him, but the list got longer and I realised that I had fortunately bought them as part of the Inventory. I suggested that he contact my Solicitor and the Agents, which was not appreciated, but did resolve the matter. The rest of the week was taken up with similar claims from various people and companies and all were referred to the Solicitors and the Agents and I eventually became immune to these claims.
An old friend called Rona, whose Father had owned a pub next door to my cottage in Kingswear, helped us for the first week, retaining my Wife's sanity and keeping us both on an even keel. Our rapid learning curve worked and we began to see daylight at the end of the first week.
Removing the rubbish and sorting through the debris revealed all sorts of curious knick- knacks, it appeared that years of curiosities retained by previous Landlords were at last coming to light, strange photographs with horses and coaches, odd items of equipment, two carved wooden Salmon. A box full of old pennies, a magnificent old Guinness Sign was found under the coal in the cellar, even Bats sleeping in the main roof.
One very strange discovery were Passports under one of the mattresses, they belonged to some fairly attractive Greek ladies, from their photographs. The second discovery was a bra strap hanging down from a small hole in the ceiling in the larder. By lifting a floorboard upstairs a host of extremely flimsy ladies underwear was revealed, why it was put there we could never work out, but it was obviously very recent by its' condition.
Shortly after the Passport discovery the Regional Crime Squad appeared asking for all mail for my predecessor, since he had supposedly departed for
4.
Easter came and went, this was an ordeal by fire, the World and his Wife descended on us, we had no concept of what it would be like. If anyone suggests taking over a business before a Bank Holiday to enjoy the benefits, don't ever do it, it is the quickest way to lose customers through lack of experience, we sold every bit of food and begged, borrowed and scrounged more to feed the World, floundering our way through and nearly having a divorce en-route.
Following Easters scramble life seemed quite easy, the initial problems had been resolved, the locals were happy with the prices, the pub had been filled with pub junk to make it look like a traditional
We had the patronage of Jan Ridd, the only Ridd to bear the exalted name of Lorna Doone fame. I had thought it a "Wind up" when the locals told me that it was really Jan Ridd, especially since this was the main coach road into the
Our learning curve was not yet complete, at about ten fifteen a battered Land Rover rumbled in to the car park on a particularly quiet evening, the door opened and a character wandered in ordering a pint of Manns Brown. I had noticed that there were several crates of Manns Brown in the Beer Store, a beer that was reputed to guarantee failure of a National Service Medical after two pints the night before, something I was never able to prove, but was always curious.
I had heard mutterings among the locals about Dick and his brother in law the Farmer and various odd questions as to whether they had been in yet, I was not sure in the blur of faces initially. This was Dick, with a distinct smell of sheep and a broad
Dick proceeded to consume about six pints of Manns Brown and paid cash, one of the very few occasions, the rest of the time he used cheques which I wrote out, having passed the honesty scrutiny. His age was hard to assess under the weather beaten face, the clothes were spattered with straw and had a very well worn look to say the least, you would not say one of the County Set, in fact he and his Brother in Law owned most of the land around us plus rights on the moor and thousands of sheep and a prize herd of cows, apart from some very interesting horses. He must have been feeling benevolent towards us, because he left nearly within the licensing hours, which was unheard of later on.
The Regional Crime Squad made their fortnightly visit with Farmer Dudley, Dick's Brother in law.
The Regional Crime Squad finally decided that there was nothing further to be gained from calling once a fortnight, which was quite a relief, continually being questioned about curious phone calls etc. finally begins to rub off and you start to feel like a suspect yourself.
5.
Business quietened down between Easter and Whitsun. A brand new Mercedes pulled into the car park and a man came into the pub and ordered food and some beer. He appeared to be known to the locals and very familiar with the pub, he had apparently been up to Dicks' farm to discuss horses which did not seem to fit the distinctly East End accent. His clothes were casual and obviously expensive, money was no object, since he bought several rounds of drinks for everyone. Closing time arrived and to avoid patently breaking the law I offered free coffee and removed the glasses, the Police having called at closing time a couple of times because of my Probationary Licence, for want of a better description. Jim had drunk his coffee and wanted to buy some more drinks, he ordered a large Hennesey XO Brandy with Coke in his coffee cup and proceeded to demolish half a bottle, much to my financial delight. After an hour or so he asked me whether I still had the little Green Safe upstairs, I nervously replied that I had and he said that he could blow it in two minutes, I have never felt so financially inadequate and eventually retired to bed thinking that I would put the takings anywhere other than in the safe.
The locals had finally decided that we had not descended from Outer Space and we became part of the Community as one does when one owns the Village Shop or Garage or Blacksmiths.
The pub was built into the hillside with a small back bar and a stone chimney set against the hillside, on numerous occasions adders had crawled between the stones of the chimney, attracted by the warmth and fallen into the fireplace, fortunately the cat had killed them and proudly displayed them in the morning. Sam the cat looked extremely decorative but because of my predecessors neglect had become a well trained killer and if it was too big to kill he would bring it back alive. We decided that he had a mental hang up, that he thought he was a dog and lived on dog food, he flatly refused to eat cat food and any dog that came in to the pub he rushed up to with some fairly dire results. It became fairly apparent that Sam was not going to be collected by my predecessor and he was definitely part of the fixtures and fittings. Having decided that as a family we were a vast improvement on the last occupants and with his dog mentality proceeded to be treated as a dog having his whiskers, tail and fur tweaked by all and sundry, teased and played with incessantly, which he thoroughly enjoyed, playfully attacking everyone without using his claws or biting anyone. When he had finally had enough he would raise a paw then lie down or slowly walk away. I think being played with was a new experience for him, the previous owner having left him many times to fend for himself, which he did very well. His hunting activities produced some other unwanted guests, sheep ticks. The first time that I found one the family nearly had a fit, Sam was not happy about having it removed and after a combined effort I extracted it. Regular checks were then made and eventually Sam would come to me with a certain look about him and let me remove the ticks. If it was particularly painful he would walk away and then come back ten minutes later to finish the job, he would stop me by gently putting his paw up.
6.
We had been warned that Coaches used to stop for coffee or lunch with previous owners, but owing to the vagaries of our predecessor they had given up
Our first Coach encounter was preceded by a visit from a character called Bob, who gave the impression that he was personally responsible for every Coach entering the
On one occasion a particularly antagonistic, queue jumping dragon started shrieking that she was number three in the pub and had not been served yet and the service was atrocious. I suggested that if everyone had numbers one to forty-one tattooed on their foreheads I could serve them all in order but since they didn't I would do my best. Ironically they were all served within eight minutes and she beat a sheepish retreat.
Another classic, was a very haughty woman and her small son came in on a Coach. We had finished the coffees and she said "Do you sell milk," talking down to me, I replied "Madam, we are a Pub, we sell beer, soft drinks, food, coffee and tea under sufferance, we do not sell milk." She said "I want a glass of milk for my son," I had no desire to fall out with the Coach Company so I produced a glass of milk, which she paid for. She gave the glass to her son and said to me "Where does it come from," I replied "Cows of course," she then said "How is it delivered," I replied in a milk float every morning, this may have been a bit beyond her understanding in the middle of Exmoor, she then said to her son "Don't drink it." he of course left it and I drank it later.
The Coaches became quite fun, and it became a race to get the coffees out and even more so when a second Coach appeared since we only had fifty cups, the clear up rate and washing up were down to a precise science. At the height of chaos two coaches would be in and out in twenty minutes.
7.
The Toilets were always a constant source of trouble, before we altered the pub.
They were housed in a pink corrugated iron and chain link shack. On my initial attempts to knock it down and rebuild it the local Planning Officer objected because he believed that corrugated iron was part of Exmoor's heritage, I pointed out that in two years time he would be working somewhere else and the last thing he would bother about would be Exmoor's heritage, we differed somewhat and he is now one of the heirarchy in the Planning Dept, and I always have trouble with the Planners.
At this stage in my life I was fairly trusting towards the human race, the chain link gate to the Toilet Block was always padlocked by previous Landlords and opened during pub hours. By obtaining an old penny from behind the bar, hence the box of old pennies, and inserting in the equally old coin locks a form of control was established over the indiscriminate use of the toilets. This seemed to my innocent mind somewhat draconian for the use of a toilet, apart from the embarrassment of asking for a penny to spend a penny. I just left it unlocked and found to my horror two or three Coaches parked outside and the whole of the Western World using them, apart from stealing all the Loo Paper and everything else removable. My view on human nature changed over the next few months, in desperation I put up a sign saying "Persons using these Toilets without patronising the Rockford Inn may find themselves locked in the Toilets and will only be released on payment of 50p." It started as a joke, since jokey signs are always noticed, but I naively thought it would be a diplomatic way to stop people abusing our facilities.
My first victims were totally unintentional, at about nine o'clock one morning I opened the gate to drop some empty bottles in the store beside the Toilets, having done this I locked up and went for breakfast. About three quarters of an hour later I could here some faint shouting from outside and assumed it was walkers on the other side of the river, thinking someone may have fallen in the river I went out, to find a highly irate couple locked behind the gate to the Toilets. I asked them if they had actually read the notice, which they couldn't miss, they replied that they had and had taken a chance. I told them it would cost one pound for the two of them, which they quickly paid, I think they had visions of being locked up for hours, I did say that I would obviously refund the pound if they came back to the pub, they were not happy people and like a lot of visitors to Exmoor did not sound like regular frequenters of pubs.
Shortly after this I realised that I had not locked the Gate at about three o'clock one afternoon, our private quarters were adjoining the pub on the opposite side from the dreaded gate to the Toilets. As I walked down the road I could see two women reading the Notice, approaching the women one said "You nip in and I'll keep watch." The second woman looked round ignored me and went in, this seemed too good an opportunity to miss so I carried on walking. The Toilet door closed and the Loo seat went down, so I turned and walked back and proceeded to lock the gate. The look out woman went mad and started shouting at me, I said "You're supposed to be keeping watch and you're not doing a very good job," she then wanted to know where I was going and I told her it was my afternoon off. At this stage the second woman came rushing out of the Toilet swearing like a trooper. I pointed out that it would cost her fifty pence to be let out, which she refused to pay, so I said "Stay there then," the look out had rushed up the road to get their two husbands. They arrived looking a trifle hostile, wanting to know what was going on, I explained that their two wives had read the notice and decided one would keep watch whilst the other nipped in, and had unfortunately been caught. The husbands duly read the Notice grinned at me and said "You owe the man fifty pence," the entrapped woman grudgingly passed fifty pence through the wire and I let her out. The four then walked up the hill arguing furiously. I discreetly mentioned to the husbands that I would refund it if they came to the pub, they said that they would love to without their wives later.
The Toilet trap became a talking point whenever anyone read the Notice and the usual questions came out did we really catch people in there? I said that it was too easy with all the walkers, as in any tourist area there are always a large proportion who will try and get something for nothing, and toilets come very high on their list of priorities. If anyone asked to use their Toilet at home they would send them packing with a large flea in their ear, the rules are different on holiday. On this particular day three people had lunch and asked for a demonstration after we closed. I said that we would leave the gate open and sit on the railings beside the river on the opposite side of the road and watch. Within five minutes a large woman with two men came down the hill, read the Notice and the shortest man looked round and nipped in to the Toilets, the other two walked on. I locked the gate and returned to the railings beside the spectators. The little man came out and found the gate locked and proceeded to try and get out with no success, in due course the large woman returned with the other man, who was instructed to find a way out, again with no success the smaller man did not seem terribly worried but the woman was berating him for having allowed himself to be locked in. The spectators watched this performance with hoots of laughter and finally I released him after the statutory fifty pence fee.
I had some serious trouble from two well known Coach Companies, the first parked in the car park and told all the occupants that they could use the Toilets and then drove on again. I phoned the Company involved to complain and got a very short answer, I said that I had no objection if we did some business, but I was not providing free Toilet facilities for Coaches, they said ours were the only available Toilets in the area and we would have to put up with it. The next time the Coach pulled up I checked with the driver to see how many coffees they wanted, he told me that it was a stop to use the toilets and nothing else, I off course locked the gate with a large proportion of the Coach occupants in there and a very disgruntled driver had to pay up.
The second Coach disaster occurred one afternoon when I was out. There was a knock on the door to our private accommodation, my wife answered the door to a very distressed elderly lady saying was it possible to use our Toilet, she somewhat surprised, agreed taking her along to the downstairs Loo, hearing a noise behind was confronted with a hoard of people walking into our hall, pushing and shoving to get to the Toilet. I arrived back to find a queue of people coming out of our front door and a large Coach on the car park, I asked my Wife what was going on and she explained about the elderly lady, I then told the Coach driver and his customers to get out in some fairly basic terms. I always thought a large section of the population should experience working in a pub and dealing directly with the public, but I think a tourist pub would be more appropriate.
This may sound like a very jaundiced view and in a short time we began to recognise the freeloaders and abusers and found ways to turn the tables, the majority of people were great fun and enjoyed the stories of the mishaps of the few.
8.
We had been warned about Dicks' habit of drinking after hours and we duly fell by the wayside and joined our predecessors in long nights. Dick would bring an assortment of Visitors, Farmers, Horse Dealers, all sorts of people in late at night drinking vast amounts of Manns Brown and Haig Whiskey and milk. After eleven o'clock singing would commence, of the uncensored variety, Dick would sing this song "He'd spent all his tin on a woman drinking gin," and take all his clothes off, and he was not a pretty sight. HTV actually made a film of the antics on
The first Summer seemed like a succession of Coaches, starving walkers near alcoholic Farmers and late night parties.
Sam the cat made a couple of serious dog mistakes, the first was rushing up to a Golden Retriever to play with him only to find that the Retriever went for him, Sam jumped on to the Bar and finally settled on the Plate Rack causing a near riot. The second was when a substantial Lady with four Boston Terriers on a multi lead was sitting in the bar, Sam rushed up to play with them, they of course attacked as a pack, the Lady let the lead go Sam disappeared between the customers legs hotly pursued by four howling dogs, the dogs got as far as the first group of customers to find the multi leads rapped round their legs attached to four snarling dogs. Sam ended up sitting on my shoulders behind the bar with a very confused look on his face, it took him some considerable time to realise that dogs do not like cats under normal circumstances.
Sam's other passion, was any sort of motor vehicle. He would always check every vehicle in the Car Park, if he was around and climb into it if a door or window was open, coaches included. Occasionally he would disappear for hours and arrive back looking very tired and fall asleep for longer than usual and on the very odd occasion a car would pull up with a concerned driver asking if this was our cat. We finally thought that we had lost him when he disappeared for about ten days, only to reappear looking very thin, dirty and extremely tired, which a lot of fuss and T.L.C. put him back to normal. I got the feeling that his enthusiasm for cars and coaches had waned after this trip.
The licensing laws regarding children seemed non existent at that time, every family that appeared in July and August would troop into the pub en masse and any attempt to restrict children's access to the Bar areas was met in the main with hostility, the Police were continually warning us about allowing under age children in the Bars, unfortunately the families with the worst children were the most difficult which invariably created problems.
It seemed that however wise we became to the peculiarities of holiday makers, a new twist appeared every week.
The Bars were filled with curiosities and junk that we had acquired or already owned, to give a traditional pub image. Unfortunately so called souvenir hunting or petty thieving occured, various items went missing and everything became nailed down or wired up. Even old whisky bottles filled with cold tea or another tea coloured liquid were taken. I would have loved to have been there when they tried to drink it. I actually saw a holiday maker removing some items and putting them in his car, I didn't actually believe it when I saw it, but he came back a second time and I watched him putting the things in the car. I walked out to the car park and asked him to return them, he sounded like a perfectly respectable, thirtyish person, unfortunately he became abusive and quite frightening, the things that he had taken were not expensive, but were decorative, it was something that I had not really experienced before and put it down to experience. In later years I took more positive action when faced with similar incidents.
The ceiling was covered with pewter tankards that I had won years before, all suitably wired to the beams, hanging over the Bar were two scimitars which could be removed from their scabbards easily. On this particularly busy August evening, the bar was packed and from behind the bar the floor was raised giving a clear view over the customers heads. I noticed two hands reaching up trying to remove the wire from one of the tankards, when someone is in a crowded bar they assume that they are not really visible, which is right, but two arms sticking above the heads are very visible. I removed the scimitar leaned over the bar and gently prodded the point at one of the hands, the crowd immediately parted revealing the culprit, I suggested that if he continued I would leave his hand hanging from the beams. He needless to say beat an embarrassed hasty retreat.
The Round-up week end drew near, the phone started ringing from various people that we had met saying they would be down on Friday. Friday arrived and the Valley was full of people talking about the Round-up on the Saturday, it was nearly as busy as August.
Saturday morning was one stage short of the Wild West Show, horses, Land Rovers and Horse Boxes were clattering up and down the road, Steptoe would have made a fortune out of Horse Manure. The whole district seemed to be out and about, we opened the Pub early dispensing coffee and whisky from 10-30 a.m.
Two lads from Tiverton arrived and said that they had come to collect some ladders from one of the local farms. Realising that it was Round-up day started drinking, by 2-30 p.m. they left for the farm and passed out in the Farmers Kitchen and spent the afternoon sleeping it off.
We took the children into Brendon to see the wild Ponies and Foals being auctioned, needless to say it was chaotic, the World seemed to have descended on this sleepy Hamlet. Gypsies, Horse Dealers, wealthy Tweedies, Farmers all looking to buy or sell horses, most of them seemed to have already consumed a large amount of Booze and it was only early afternoon. We watched the antics as various people were towed around the ring by some fairly determined horses, who were not very impressed at being restricted to small enclosures after the expanse of the Moor, in due course we returned home for tea.
The Pub was opened at six o'clock, to be invaded by a horde of sweaty, smelly, lubricated horse dealers and farmers plus the two lads who had come to collect the ladders.
The bar was packed solid with people drinking as though there was no tomorrow, various bodies passed out and were removed and the odd one fell asleep on the settles against the wall.
At midnight I had a break from being behind the bar, when someone said there was a boy being sick in the bar. I struggled through the mass of people to be confronted by one of the Ladder Boys relieving himself against the bar, total horror and a deathly hush ran round the bar apart from a noise like a small fire hose. I grabbed the Boy and realised that he was sound asleep and no amount of shaking seemed to have any effect, taking a mop from behind the bar I mopped up, squeezing it outside the door in front of the peering crowd. The crowd began to laugh when they realised that I was not going to throw them all out and blow my top. The second Ladder Boy and a couple of locals picked the Sleeper up and dumped him in the Car Park to wake up and sober up. The second Boy came in and said his friend did not normally do that sort of thing, kissed all the women in the Bar and drove back to Tiverton, leaving everyone totally dumbfounded, needless to say it was a tale that was told many times afterwards.
The phone rang some four days later with somebody called John on the line, he told me that he had been in on Saturday night and had just found out what had happened, apologising profusely, I said that I wouldn’t have had the nerve to ring up and apologise. His family apparently lived close by and would be horrified if they found out, also would he be allowed back into the pub, I told him that it would cost him a round of drinks for everyone in the bar the next time that he was here and he agreed. Some time later he sidled into the bar asking if I was available, fortunately he was as good as his word and bought a round of drinks on a busy night, much to the customers amazement, and I told them the reason after he left.
As the Winter drew on, the tourist business dropped off and the Hunting Season took over. The local people seemed to be passionately involved with either the Stag Hounds or the Fox Hounds or both. If you had any sort of commercial business on
Both Hunts seemed to have Meets several times a week all over the Moor and everyone seemed to be there, either participating, watching or consuming copious amounts of the Stirrup Cup long after the Hunts had left.
It became fairly obvious from the blatant hints from our customers that we should organise a Meet from the Pub. I then approached the Foxhounds to suggest that they may like to have a Meet at the Pub, this was met in a very off hand sort of way by the Hunt Master who suggested that they may be able to fit us in next year during Cubbing, end of conversation. Cubbing for the uninitiated takes place before the normal season and is a method of controlling the young fox population. The Hunt ensure that farmers do not kill foxes in their areas, by assuming the responsibility of controlling the numbers to avoid too much damage to the farmers stock.
I retired gracefully from this circle feeling rather like an interloper trying to enter an exclusive club.
Unbeknown to us the Masters' Wife came out for dinner one evening with some friends and in the course of the conversation afterwards, I mentioned that I had offered our premises for a Meet and had been politely put on the deferred, possibles list. She introduced herself and said that it would soon be rectified, which she did and we regularly had Meets for the Foxhounds, Staghounds and the Otterhounds (who hunted mink in the river).
The hunting round our part of the Moor was never very successful because it was very difficult ground and was therefore more of a social occasion enjoyed by all and sundry, in fact some horses never left the Pub railings all day, they quite enjoyed it since they were fed and watered regularly and generally looked after by a variety of horsey girls who seemed to be permanent Hunt followers.
We became popular for Meets, I subsequently discovered because we provided more free drinks and better food for the riders and hangers-on than most other places. I put it down to advertising and we had more of a social life during what could have been a very long Winter.
Two people who appeared to be following one of the Hunts were talking to me and said they wanted to do an article about people opting out of the “Rat Race” and could they do an article for the TV Times on my Wife and I. We agreed and a vast amount of gin was consumed interspersed with a lot of scribblings on a note book and a great day was had by all. They promised to return with a photographer within two weeks and we all waved “Good-bye”.
Six weeks later, after we had forgotten all about it, they returned consumed even more gin and took some photographs and duly returned to
Six months later the phone started ringing non-stop, had we seen our pictures in the TV Times, there was no point in us buying the TV Times because we couldn’t get a picture on the TV, being situated at the bottom of the valley. We rushed out and bought the TV Times and found that we had a two page spread in the centre, terrific publicity, but we had no part in the programme whatsoever, which seemed totally crazy. Needless to say all our friends watched the programme, phoning up again to ask what had happened to us.
10.
Our experiences of the Summer had made it patently obvious that we had to increase and update the Bars and Kitchen, to cope with the level of business that could be done.
After my fairly nasty meeting with an officious Planning Officer, who told me that the pink and cream corrugated iron Beer Store and Toilet Block were typical
We managed by various means to carry out all the alterations during the Winter and keep the Pub open, with hindsight it is always quicker and easier to close the place down and open in a Blaze of Glory with plenty of impact after all the work is done.
Before we commenced the alterations we had to dig the hillside out at the rear of the Pub. This caused quite a lot of consternation because it was mainly rock, fortunately for us soft rock. Using my civil engineering knowledge and a fair bit of negotiating with a local Contractor over a lot of drinks, I hired an excavator and lorry.
I phoned the River Authority and said that our River wall needed reinforcing at the upper end and would it be acceptable to put some large rocks in front of the wall. The river when it is in flood is a raging torrent and I was concerned in case our wall ever got washed away. They readily agreed and I told the Contractor that we could drop the rocks at the upstream end of the wall.
By the end of the first day we had tipped a vast amount of rocks in front of the wall and suitably built up a good protective barrier. By late afternoon the rain came pouring down and all work finished, the river turned into a raging torrent overnight and the next morning everything had been washed away. The Contractors thinking that we could not tip any more rock in the river, had arranged for a tip some five miles away which was going to be fairly expensive. When they duly appeared I pointed out that we could start again tipping in front of the wall, much to their amazement. We tipped for three days in front of the wall and every night the river washed it away, on the fourth day an irate resident phoned the River Authority saying that we were polluting the river by tipping rock in there. I pointed out that I was only doing what I had agreed and carried on. We completed excavating on the fifth day and put a nice shape to the rock in front of the wall running down to the river, the River Authority came along to inspect and said that it looked absolutely ideal to protect the wall and left. The irate resident who lived a mile away was ranting at the River Authority about our activities and they told him that they could see nothing wrong with what we had done, all the surplus had been washed down river and nobody was any the wiser.
11.
I made another classic error, an approach was made to us to sell the pub at a substantial profit after eight months, I declined, mistakenly thinking that we would make an even larger profit after building up the business and altering it. Always take a profit, we in fact ended up selling it for half what we would have got three years later. I am much wiser now.
12.
We had fairly regular visits from our safe blowing customer and various others of a similar kind, all driving new Mercedes, BMW's, Range Rovers and a black Rolls Royce. They always insisted on sending a case of Guinness or
At about this time my Wife's cousin Becky, who was seventeen with large horn rimmed glasses, came over from
She was a consummate poker player, her family being highly intelligent enjoyers of life, where poker was essential to a young ladies upbringing.
Our would be safe blowers, not only enjoyed drinking after hours but also playing poker, Becky asked if she could play one night, I refused but the safe blowers persuaded me to let her play, she proceeded to skin them hands down, much to everyones amusement and very successfully supplemented her income on a regular basis. She is now married to the President of a Cosmetics Company and we always laugh at her poker playing. Doubtlessly she will teach her four children to play at an early age the same way, one of which is due to go to Harrow School, the results should be very interesting if he is anything like his Mother.
13.
The alterations were duly completed, with nicotine stained beams being erected everywhere and plaster work painted nicotine white to give that aged look. I actually found a beam with an old date carved into it which I put in a secondary position to make it look genuine rather than putting it in obvious view. A scavenge round the local junk dealers produced a wonderful array of old furniture and wall hanging clutter, which gave the right atmosphere in the end. I was very fortunate to buy a vast amount of green Wilton Haircord carpet, which was like plain
The alterations meant that the door to the Snug Bar now opened on to the main bar as well. This created a slight problem since there was a step down inside the door, we placed notices everywhere saying "Please mind the step" to no avail. People would walk in and say "Isn't this nice" lose their footing and fall headlong into a table and ultimately the floor. We moved the furniture back more than a body length, lifted the carpet and put three layers of foam underlay under the carpet, this finally solved the problem. Various customers had a fright but nobody hurt themselves.
One thing that we did discover during the alterations was when we lifted the raised wooden floor behind the bar. This had been fixed years before with gaps between the boards, consequently not only was there a nasty sticky black mess, but a vast quantity of old coins which had been dropped through the gaps. A lot were pure silver and quite old which I sold to a coin dealer some months later.
14,
The alterations seemed to be approved by the majority of locals and the early holiday makers, which was quite a relief, since one frequently heard these terrible stories of an old pub being changed and business drying up because of general disapproval.
We had been up to
I told everyone that we were going to have a buffet with everything from fresh Salmon to cheese and depending what they had as the main meat which determined the price, they could eat as much salad as they liked. Everyone thought I had gone mad and I said we would put it on trial for a week. At the end of the week we had taken three times as much as we did normally with virtually no waste. People only took what they could eat and liked, cutting down the major waste problem of garnish which most people leave, if they are not salad eaters.
The Salmon, which I extracted from the river, used to be done in cutlets getting eleven or twelve to the fish, cooking it whole and offering as much as they liked taking it off the bone, we used to get sixteen portions to the fish, mainly because wealthy elderly ladies used to buy it and a cutlet was too much for them.
In the height of the season the meanest customers were the rather snooty, townies doing
One Oriental visitor saw the Salmon and asked for a Salmon Salad. He then said would it be alright if he had just rice and none of the other help yourself salads, when we told him that he could, he took the whole bowl of lightly curried rice and tipped it on his plate, much to our amazement and amusement.
We found numerous people appearing saying that we were in the Egon Ronay Guide, which we knew absolutely nothing about. Our catering in those days was very simple compared to our present standards and the only reason that we could think of for being mentioned was possibly, whoever came round had been given genuinely fresh salmon which I had caught before the pub opened that day. My ingenuity at providing a continual source of fresh salmon every day from the river was very stretched some days and bordered very close to the illegal. The challenge was great fun being an inveterate catcher of fish, the river was spectacularly beautiful and helped remove any hangover from the night before.
The river is a raging torrent at the bottom of a very steep valley with mainly scrub oak planted on the slopes, supposedly planted for ships timbers giving them a natural curve caused by the steepness of the sides. The river is a mass of pools with short waterfalls and large slippery rocks to clamber over. The salmon tend to be in the most inaccessible places and I have returned many times thoroughly soaked clutching a broken fishing rod, having slipped on a wet rock and fallen into the torrent, extremely sobering.
Easter came and went, again in a blur, but much more successfully, the alterations gave us more capacity and greater efficiency, we had been there a year and it seemed to be getting easier. Familiar faces started appearing, they all remember you and expect you to remember them, fortunately we developed a wonderful system of talking and prying to get an inkling as to who they were without offending them. Fictitious phone calls had to be made to check to see if anyone else on the staff knew who they were.
The total resident population of
One of which concerned the Bishop of
Having been told this story a few weeks before, I had gone fishing at Dulverton and the owners of the lake asked me to give some instruction and help to a beginner, which I duly did, they were somewhat reserved in their introductions and it was only after the beginner had left, that they explained that it was the new Bishop of Bath and Wells, I would have loved to have asked him if the Rev’s story was true.
Opposite, beside the river and adjoining our car park was Tom Chester and his wife, who ran the Pottery Shop. They had witnessed all the antics of my predecessor, very much at first hand, since they had been keepers of the keys to the pub on numerous occasions when unsuspecting residents had been left in charge, they had also fed the animals when they had realised that he had gone off and left Sam and a Golden Retriever locked in the bar. The Golden Retriever had been the main influence on Sam making him think that he was a dog, Sam having been brought up with him from a kitten.
The house next to us on the opposite side from the Rev contained Ray Beasley and his wife, his wife's family had owned the pub during the War and for many years. Ray had taken it over after his father- in- law retired, from the stories the antics had not changed at all, only the mode of transport had become mechanical, rather than horse drawn.
Ray had a reputation for extracting vast numbers of Salmon from the river by any method he considered fit and transporting them in an old pram with the bottom removed and wood piled on top to avoid scrutiny. Times have not changed except that to fill a pram with Salmon would be a major exercise and be far too conspicuous, in addition any attempt to be seen to be carrying more than two fish in a day was illegal and the Bailiffs were extremely vigilant, especially as far as I was concerned and certain associates.
Ray was always looking for the opportunity to gain a little extra. The Deeds of the property said that I had to pay him ten shillings a year for crossing his property to reach some other land we owned, it also said that he had to contribute to sewerage costs, since his sewerage discharged into our system. He occasionally came into the pub, usually accompanied by visitors and not often by himself unless he wanted something. On this occasion he sidled up and asked if I had read the Deeds and I said that I had. He then said that he had to collect two ten shillings for two years crossing his land, I said that it was fine and gave him a pound note, which he put in his purse, I then pointed out that he had to contribute to emptying the sewerage chamber, to which he replied that no-one had ever charged him, I replied that I hadn’t seen that written in the deeds and he therefore owed us fifteen pounds, one sixth of the last years costs, he rushed home and brought the money back and never asked for ten shillings again for crossing his land.
Crossing the river bridge by the car park led to the footpath to Watersmeet, but directly opposite were three cottages, all were used as holiday cottages, one was owned by a solicitor and his wife from the
The other house near us was called Doone Cottage with its’ own fishing and river frontage and was owned by a London Property Company and used for holiday letting. It was run by a very strange character who spent his time on his visits to
He had found it very hard to understand that it was impossible to get a TV picture at the bottom of the valley and spent hours juggling with different aerials. I had installed a system with an aerial at the top of the valley, which was capable of feeding all the houses in the hamlet with a superb picture. We made a point of not telling him that we had a highly sophisticated system with boosters etc. and he therefore tried even harder to obtain a picture after we had shown him our TV Picture. I was reluctant to have him plug into the system because I had visions of endless visitors complaining to me about the quality of the Television or picture, knowing the quality of equipment being installed by him.
My rules for the plugging in to the aerial were various, resident pensioners free, working residents drinking in the pub five pounds per year, non drinking residents forty pounds of which we had none, letting houses twenty five pounds per year. This may seem a trifle expensive, but it cost a lot of money to install.
Our strange little man eventually realised after numerous complaints from his resident holiday makers about the TV quality, that we had a sophisticated system, he had also checked with the Reverend next door, who was not in the habit of pulling his leg, that the cost was very reasonable to plug in to. However when I told him twenty five pounds for a letting house he told me that it was too much and should be free, the same as the Reverend. I pointed out that they were charging a fortune for Doone Cottage and the residents were not retired. He then left saying he was not going to pay twenty five pounds and brought an aerial erector in who told him it would be cheaper to connect into our system. He then came back to me grudgingly saying he would pay the twenty five pounds, I said that he had upset me and it had now gone up to thirty five pounds, he then stormed off and talked to his aerial contractor again, eventually some weeks later returning saying he would pay the thirty five pounds. I was thoroughly enjoying myself and said it was now forty five pounds and would go up by ten pounds every time he dithered and mucked about. Much to our amazement he accepted, I contrived to keep a straight face and my Wife told me off for winding him up, I would like to stress it was not my intention to exploit anyone over the aerial, it's just that some peoples attitude makes you kick b